Shipping policy
This Shipping Policy applies to eligible orders placed through www.slkyz.com.
For purposes of this policy, “business days” means Monday through Friday, excluding U.S. federal holidays, unless otherwise stated.
1. Shipping Destinations
Slkyz primarily serves customers in the United States and may also offer shipping to selected international destinations where available.
Shipping availability is determined by:
- Destination entered during checkout
- Product availability
- Applicable restrictions
- Available carrier services
If a destination cannot be selected or no shipping method appears during checkout, we are unable to ship the applicable order to that destination at that time.
2. Order Processing
Our standard order processing time is:
1–3 business days
Processing generally begins after:
- The order is successfully placed
- Payment is authorized
- Address information is reviewed
- Inventory is confirmed
- Any necessary fraud or security checks are completed
Orders placed outside normal processing periods generally begin processing on the next available business day.
3. Unavailable Items
If an item becomes unavailable after an order is placed, we may:
- Refund the unavailable item
- Ship available items separately where appropriate
- Offer an alternative with your agreement
- Cancel and refund the affected item or order
4. Shipping Methods
Standard Shipping is generally available for eligible orders.
Available carriers and shipping methods may vary depending on destination and package requirements.
5. Estimated Delivery Time
Processing
1–3 business days
Shipping Transit
6–9 business days
Estimated Total Delivery
7–12 business days
All delivery timeframes are estimates and are not guaranteed delivery dates.
Delivery may be affected by:
- Carrier delays
- Severe weather
- Public holidays
- High shipping volumes
- Customs processing
- Transportation disruptions
- Incorrect addresses
- Other circumstances outside our reasonable control
6. Shipping Costs
Free Standard Shipping is available on orders where standard shipping is offered.
The applicable shipping method and charge, if any, will be shown during checkout.
Slkyz does not charge a separate handling fee for orders qualifying for free standard shipping.
7. International Duties and Taxes
International shipments may be subject to:
- Customs duties
- VAT
- GST
- Import taxes
- Brokerage fees
- Customs processing charges
Where applicable, some charges may be collected during checkout.
If not collected during checkout, customers may be responsible for applicable import charges assessed by local authorities or carriers.
Customs processing may delay delivery.
8. Order and Shipping Confirmation
After placing an order, we normally send an order confirmation to the email address provided during checkout.
An order confirmation means we received your order. It does not mean the order has shipped.
Once your order has been transferred to the carrier, tracking information will normally be provided when available.
Tracking may take approximately 24–48 hours to begin updating after the carrier receives the package.
9. Shipping Addresses
Customers are responsible for providing complete and accurate shipping information.
Incorrect or incomplete information may result in:
- Processing delays
- Delivery failure
- Return to sender
- Package loss
Contact info@slkyz.com as soon as possible if an address needs correction.
Address changes cannot be guaranteed once processing or shipment has begun.
10. Order Changes and Cancellations
Contact us as soon as possible to request a change or cancellation.
If cancellation is no longer possible, an eligible return may be requested after delivery.
11. Delivery Attempts
Depending on the carrier, delivery procedures may include:
- Redelivery attempts
- Package pickup
- Delivery instructions
- Signature requests
- Other carrier procedures
12. Delayed Shipments
If your order has not arrived after the estimated delivery period, contact us with your order number and tracking information.
13. Delivered but Not Received
If tracking shows your package as delivered but you cannot locate it:
- Verify the delivery address.
- Check possible delivery locations.
- Check with household members, neighbors, or building staff where appropriate.
- Review carrier delivery confirmation.
- Contact the carrier.
If the package remains missing, contact us.
A delivered tracking status does not automatically prevent us from reviewing a qualifying delivery issue.
14. Lost Packages
If a package appears lost in transit, contact us.
Depending on the circumstances, a resolution may include:
- Carrier investigation
- Replacement
- Refund
- Another appropriate solution
15. Failed Delivery and Returned Packages
Packages may be returned because of:
- Incorrect addresses
- Failed delivery attempts
- Refusal
- Failure to collect
- Unpaid import charges
- Carrier-related issues
Customer-caused returns may require additional shipping costs for reshipment.
16. Damaged, Defective, Incorrect, or Missing Items
Please inspect your order promptly.
Contact us as soon as possible, preferably within 48 hours after delivery, if an item is damaged, defective, incorrect, or missing.
Please provide:
- Order number
- Checkout email
- Description of the issue
- Relevant photographs
The 48-hour recommendation does not reduce your 30-day return period or applicable legal rights.
17. Returns and Shipping
Eligible standard returns must generally be requested within 30 days after delivery.
Customers generally pay return shipping for standard preference-based returns.
Where Slkyz is responsible for a damaged, defective, incorrect, or materially different item, we may provide:
- A prepaid return method
- Reimbursement of reasonable return costs
- Replacement
- Refund
- Another appropriate resolution
Slkyz does not charge a restocking fee for eligible returns.
The business address is not automatically the return address.
- Choosing a selection results in a full page refresh.