Refund policy

This Return & Refund Policy applies to eligible purchases made through www.slkyz.com.

“Business days” means Monday through Friday, excluding U.S. federal holidays.

1. 30-Day Return Window

Eligible standard returns must generally be requested within 30 days after the carrier-marked delivery date.

Additional mandatory consumer rights may apply depending on where you live.

2. Return Eligibility

To qualify for a standard return, merchandise generally must be:

  • Unworn
  • Unused
  • Unwashed
  • Unaltered
  • In substantially the same condition as received
  • Free from stains
  • Free from odors
  • Free from makeup or deodorant marks
  • Free from pet hair or other signs of use
  • Returned with original tags where applicable
  • Returned with original packaging, accessories, or components where applicable
  • Accompanied by proof of purchase or sufficient order information

3. Starting a Return

Contact:

info@slkyz.com

Website: www.slkyz.com

before sending a return.

Please include:

  • Order number
  • Email address used during checkout
  • Item(s) you wish to return
  • Reason for return
  • Photographs where relevant

Returns require prior authorization.

After approval, we will provide or confirm the applicable return instructions and return address.

Do not automatically send returns to our business address.

4. Return Method

Authorized returns are generally made by mail.

For customer-paid returns, we recommend using a trackable shipping service and retaining proof of shipment.

5. Return Shipping Costs

Customer Responsibility

For standard returns based on:

  • Preference
  • Fit
  • Size
  • Color
  • Change of mind
  • Other non-quality reasons

the customer is generally responsible for return shipping costs.

Slkyz Responsibility

If merchandise is:

  • Damaged
  • Defective
  • Incorrect
  • Materially different from what was ordered

please contact us before returning the item.

Where Slkyz is responsible, we may:

  • Provide a prepaid return method
  • Reimburse reasonable return shipping costs
  • Replace the item
  • Issue a refund
  • Provide another appropriate resolution

Do not independently purchase return postage expecting reimbursement unless instructed by our customer support team.

6. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery.

If an item is damaged, defective, incorrect, or missing, contact us as soon as possible, preferably within 48 hours after delivery.

This 48-hour recommendation helps us investigate the issue and does not reduce your 30-day return period.

7. Non-Returnable Items

Unless otherwise required by applicable law, we may decline returns for:

  • Worn merchandise
  • Washed merchandise
  • Used merchandise
  • Altered merchandise
  • Items damaged through customer misuse
  • Items with stains or odors
  • Items with makeup or deodorant marks
  • Items with pet hair
  • Items missing required tags, accessories, or components
  • Items clearly marked Final Sale or Non-Returnable before purchase
  • Other products specifically identified as non-returnable where permitted by law

This does not limit rights relating to defective, incorrect, or misdescribed goods.

8. Exchanges

Direct exchanges are not guaranteed.

For size, color, or preference changes, the fastest option may be to return the eligible item and place a new order.

9. Inspection

After an authorized return arrives at the designated return location, we generally inspect it within 1–3 business days.

10. Refund Processing

After an eligible return has been:

  • Received
  • Inspected
  • Approved

Slkyz generally processes the refund to the original payment method within 4–7 business days.

Your bank, card issuer, payment provider, or other financial institution may require additional time before the refund appears in your account.

11. Late or Missing Refunds

If we confirm a refund has been issued but it has not appeared:

  1. Check your bank or payment account.
  2. Contact your card issuer or payment provider.
  3. If the refund still cannot be located, contact info@slkyz.com.

12. Partial or Declined Refunds

Where permitted by law, a refund may be reduced or declined if returned merchandise does not meet applicable return conditions.

Where appropriate, we will explain the reason.

13. Original Shipping Charges

Original shipping charges, if any, are generally non-refundable for standard preference-based returns.

If an order received free standard shipping, there is no separately paid standard shipping charge to refund.

14. No Restocking Fee

Slkyz does not charge a restocking fee for eligible returns.

15. International Returns

Eligible international returns are generally subject to the same 30-day return period.

For standard non-quality returns, customers may be responsible for:

  • International return shipping
  • Customs charges
  • Duties
  • Taxes
  • Other third-party charges

unless Slkyz is responsible or applicable law requires otherwise.

16. Consumer Rights

Customers in some jurisdictions may have additional statutory rights relating to:

  • Cancellation
  • Withdrawal
  • Refund
  • Repair
  • Replacement
  • Product conformity

For qualifying consumer purchases in the European Union, applicable law generally provides a 14-day statutory withdrawal period for qualifying distance purchases, subject to applicable exceptions and requirements.

This statutory right is separate from and is not reduced by our voluntary 30-day return policy.

Nothing in this policy limits consumer rights that cannot legally be waived.

17. Business and Return Address

Business & Contact Address

567 Bloomingburg Rd
Middletown, NY 10940
United States

This business address is not automatically our return address.

The correct return address will be provided or confirmed after your return request is authorized.