FAQ
What does Slkyz sell?
Slkyz offers women’s clothing, dresses, denim, handbags, shoes, accessories, and selected home and pet products.
How long does order processing take?
Orders are generally processed within 1–3 business days.
How long does shipping take?
Estimated shipping transit time is generally 6–9 business days.
Including processing time, estimated total delivery is approximately 7–12 business days.
How much does shipping cost?
Free Standard Shipping is available where standard shipping is offered.
Any applicable shipping cost will be displayed during checkout.
Can I track my order?
Yes.
Tracking information will be sent to the email address provided during checkout when available.
Tracking may take approximately 24–48 hours to begin updating.
Can I change or cancel an order?
Contact us as soon as possible at:
Changes and cancellations cannot be guaranteed after processing begins or the order ships.
What is the return period?
Eligible standard returns must generally be requested within 30 days after delivery.
Who pays return shipping?
For preference, size, fit, color, or change-of-mind returns, customers generally pay return shipping.
If an item is damaged, defective, incorrect, or materially different from what was ordered and Slkyz is responsible, Slkyz will provide an appropriate resolution and may cover reasonable return shipping costs.
Do you charge a restocking fee?
No. Slkyz does not charge a restocking fee for eligible returns.
How long does refund processing take?
After an eligible return has been received, inspected, and approved, Slkyz generally processes the refund to the original payment method within 4–7 business days.
Your bank or payment provider may require additional time to display the refund.
What should I do if my item arrives damaged?
Contact us as soon as possible, preferably within 48 hours of delivery, and provide:
- Order number
- Checkout email
- Description of the issue
- Clear photographs
The 48-hour recommendation does not reduce your 30-day return period.
Can I return an item to your business address?
Not automatically.
Please contact us before returning merchandise. We will provide or confirm the correct return address.
What payment methods do you accept?
Available methods are displayed during checkout and may include:
Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, PayPal, and Shop Pay.
How can I contact Slkyz?
Website: www.slkyz.com
Email: info@slkyz.com
Phone: +1 585-206-8368
Support Hours:
Monday–Saturday: 9:00 AM–5:00 PM ET
Sunday: Closed
We generally respond within 1–2 business days.
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